Privacy Policy for Hapvider Growth, LLC

Last Updated: March 3, 2025

Any prior versions of our Privacy Policy are available here.

1. Introduction

Welcome to Hapvider Growth, LLC (“Company“, “we“, “our“, “us“)! Hapvider provides a comprehensive range of professional digital marketing insights and tools (the “Services“) marketed and offered by www.hapvider.com (the “Website“). The “User” (also “you” or “yours“) is the legal entity or person that visits the Website or applies and registers for an account with the Company to obtain and pay for Services. The Website, Services, and your use of the Website and Services are collectively known as the Offerings, as defined below.

To facilitate our Services, we gather information about our Users, their content, and preferences. When you interact with Hapvider, you trust us with your information (“Personal Data“). We want to keep that trust by being transparent about our privacy practices regarding the collection, use, storage, and sharing of your Personal Data. We also want you to understand the choices you have regarding your Personal Data.

We encourage you to contact us at [email protected] if you have any questions or concerns.

2. Changes to this Privacy Policy

Hapvider may revise and update this Privacy Policy at any time and for any reason in its sole discretion. We will provide notice of the most recent version of this Privacy Policy by updating the “Last Updated” date above and you waive any right to receive specific notice otherwise of changes. All changes are effective immediately upon posting and apply to all access to and use of the Offerings thereafter. If you don’t like any changes to our Privacy Policy, you may stop using the Offerings. Your continued access to and use of the Offerings signifies your acceptance of the revised and then-current Privacy Policy.

3. Scope of This Privacy Policy

This Privacy Policy covers the Personal Data Hapvider collects from Users when you access our website at www.hapvider.com, our private portal at portal.hapvider.com, use our applications, enjoy our Services, engage in marketing activities, and communicate with us (together or individually, the “Offerings“).

Each person that accesses or uses the platform is a “User” and may be required to have an account with us. A User must (i) if you are an Entity, be a valid U.S. formed entity whose owners are at least 18 years of age and residents of the United States and its territories or possessions, and (ii) if you are an individual: (a) be at least eighteen (18) years old; (b) be a resident of the United States and its territories and possessions; and (c) possess the legal authority to enter into binding legal obligations; and for both entities and individuals, agree to this Privacy Policy and Hapvider’s Terms of Service. No User shall use the Offerings on behalf of a third-party.

We may collect, store and process Personal Data about Users to facilitate the provision of our Offerings. You should read this Privacy Policy carefully. By using the Offerings or submitting your Personal Data, you agree to these terms and you consent to the processing of your Personal Data in accordance with this Privacy Policy.

We collect and temporarily store certain information about your visit for use in site management and security purposes only. We collect and analyze this information because it helps us better design our website to suit your needs.

• Accessibility: We strive to make our Offerings accessible per ADA standards. Contact [email protected] for assistance or accommodation requests.
• Children’s Data: Our Offerings are not directed to individuals under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child under 13 has provided us with Personal Data, please contact us at [email protected] to request deletion.

4. Your Rights and Preferences

Privacy and data protection laws vary across different geographic regions and give individuals certain rights in relation to their Personal Data. Hapvider is based in and operates its Offerings from the United States. Hapvider allows you to exercise your privacy rights and manage how we use your Personal Data. We encourage you to contact us to learn more about your privacy rights and how we collect and use your Personal Data.

5. What Information We Collect and How We Use It

Information You Provide: We may collect Personal Data that you provide when you register for and use our Offerings, including your name, email, job titles, usernames, passwords, contact preferences, payment information, call recordings, employee profiles created by Users within the portal, responses to assigned tasks, feedback on Services, live voice interactions via Voice AI (e.g., inbound inquiries, outbound follow-ups), and chat transcripts via Chat AI (e.g., support conversations). We also may collect any correspondence we have if you contact us. We use this Personal Data to authenticate your access to the Offerings, to deliver, improve or personalize the Offerings, and for our internal operations, such as processing, maintaining your account, communicating with you, and for legal or regulatory purposes:

• Email Addresses: We may use your email address to send you Offerings-related emails, like confirmations or customer service notices. You cannot opt out of these emails. We may also send you newsletters and information about our services or those of our partners. You can opt out of these promotional emails at any time by clicking on the unsubscribe link in the email.
• Content: We may collect content you share or create while using the Offerings as well as any feedback you may have about the Offerings. We will maintain, use, and process the information to improve our Offerings.
• Call Recordings: We record all lead phone calls, stored indefinitely by a third-party provider under a white-label arrangement, to assess quality and generate AI-driven performance reports. Users must ensure compliance with applicable call recording laws (e.g., Telephone Consumer Protection Act, state two-party consent laws) by obtaining prior consent from all parties where required; the Company is not liable for legal violations stemming from such recordings.
• Employee Profiles: Users may create employee profiles within the portal, providing data such as names, emails, and login credentials. Users are responsible for obtaining employee consent and ensuring compliance with applicable privacy laws regarding this data. Employee profile data remains the User’s property and responsibility, and Users indemnify Hapvider against employee privacy claims.
• Voice AI and Chat AI Interactions: We collect live voice data from Voice AI interactions (e.g., inbound customer inquiries, outbound lead follow-ups) and chat transcripts from Chat AI interactions (e.g., support conversations, lead generation) to provide automated responses, improve AI performance, and generate analytics. These interactions may be stored and analyzed to enhance our Offerings, with opt-out mechanisms provided where required by law (e.g., TCPA for outbound calls, state bot disclosure laws for Chat AI).

Automatic Information Collection: When you access or use our Offerings, we may automatically collect usage information using cookies and other tracking technologies. This includes technical information such as URL, cookie data, IP address, device type, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, operating system, and lead interaction data (e.g., phone calls, website forms, chats, texts, transactions) via a third-party tracking provider. We assign tracking numbers across Users’ Google Business Profiles (GBP), websites, and off-page SEO profiles to ensure accurate attribution and recording, which may conflict with Google’s Name, Address, Phone Number (NAP) consistency guideline preferring a single local number; Users are responsible for any resulting SEO impacts. We use this information to monitor usage, optimize campaigns, enhance Offerings functionality, and improve User experience.

Analytics: We may use analytics tools (e.g., Google Analytics) to better understand how the Offerings are used and how we may improve or enhance them. We may also gather non-personally identifiable data about usage patterns, including general geographic areas of Users (not linked to individuals), to maintain and improve the User experience. These tools may collect information about the type of computer or browser you use, other websites you visited, how you used our Offerings, and the length of time you use our Offerings.

Third-Party API Data: Depending on your use of the Offerings, your Personal Data may include access to your online data through tools such as Housecall Pro, QuickBooks, Google Analytics, and other APIs, collected only with your prior written consent and at your direction. The Company is authorized to aggregate your Personal Data from all system records available to us, including these tools and publicly available information, for analytics and Service enhancement.

6. How You Can Access, Change, or Delete Personal Data

Users can review and edit certain account information via the Account Settings page in the Offerings. If you would like to change any other account information, or would like to delete your account, please contact us at [email protected]. Please remember that if we delete your account, you will lose access to all content associated with your account. We may still store User Personal Data in our records as required under our information retention policies or for internal business, legal or regulatory purposes.

7. How We Share User Personal Data

We will not sell your Personal Data to third-parties without your consent. We may disclose or share your Personal Data with authorized third-parties as described elsewhere in this Privacy Policy, including:

• With vendors, consultants or service providers who need access to such information to carry out work on our behalf, including cloud storage firms, application service providers, and website performance analytics providers.
• With national and international third-party contractors, including our software development team, to develop, maintain, and improve the Offerings, all bound by confidentiality agreements.
• To enforce the terms of this Privacy Policy or the respective Terms of Service, or to protect the rights, property or safety of Hapvider or its Users.
• In connection with a merger, sale of assets, bankruptcy proceedings, financing, or acquisition of a part or all of our business to another entity, or in anticipation thereof.
• To law enforcement, governmental entities, or regulatory organizations to aid an ongoing investigation or in response to a valid legal request or judicial or regulatory process.

8. Data Transfers

Hapvider is based in and conducts its business from the United States. We may transfer, process, or store your Personal Data in any geographic region where we have facilities, business operations, affiliates, or engage service providers (e.g., U.S., international contractor locations). For EU residents, we use appropriate safeguards (e.g., Standard Contractual Clauses) per the General Data Protection Regulation (GDPR). California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) to know about and limit such transfers—see “Your Data Access Rights.” By accessing and using our Offerings, you consent to the transfer, processing, and storage of your Personal Data outside your place of residence or point of collection, subject to applicable laws.

9. Connecting With Third-Parties

In your interactions with Hapvider and our Offerings, it may be necessary for us to sync, link or connect your Personal Data with authorized third-parties, including lead tracking services and APIs (e.g., Housecall Pro, Google Analytics), with your consent required by us, the third-party or both. Data may be aggregated and anonymized for insights across clients, without identifying individuals. We encourage you to review the privacy practices of any third-party with which you choose to share your Personal Data. Hapvider is not responsible for the privacy practices of third-parties.

Hapvider uses social media and other kinds of third-party websites. Hapvider uses third party websites to engage in marketing, advertising and communicating with vendors and potential users. Third party websites may be used to advertise new Hapvider content, publicize certain events and engage with vendors for proposed services.

10. Managing Your Data and Privacy

You may review and change your information, deactivate your account with us, manage the use of information that identifies you, decide what marketing communications you receive, and understand our use of cookies. We may retain certain information, including Personal Data, and you may still receive other non-promotional messages from us.

11. Managing Marketing Communications From Us

Hapvider will honor your choices when it comes to receiving marketing communications from us. Marketing emails comply with the CAN-SPAM Act, including our physical address (5830 E 2nd St #6100, Casper, WY 82609) and an unsubscribe option. If you have received marketing communications from us that you no longer wish to receive, you may:

• Contact us or adjust your customer account settings to manage your preferences regarding your Personal Data and your interactions with Hapvider.
• If you have received electronic promotional communications from us and no longer wish to receive them, click the “unsubscribe” link in the promotional communication you received.
• For SMS messages, reply “STOP” or follow the instructions in the message or settings to discontinue the communications.
• If you are receiving push notifications from us to your mobile device and no longer wish to receive these types of communications, you may turn them off at the device level.
• Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications, or communications related to the safe use of our Offerings.
• You may contact us if you wish to adjust your Personal Data preferences and your interactions with us.

12. Cookies and Similar Tracking Technologies

We use cookies or other similar tracking technologies (“Cookies“) in delivering our Offerings. Cookies are small text files that we may save to your browser or device. We use cookies to enhance your use of the Offerings, such as by storing an encrypted User ID to authenticate you when you login to the Offerings or by using persistent Cookies to store your username and password, so you can more easily login each time. We also use tracking technologies to monitor lead interactions (e.g., calls, forms) via third-party providers, enhancing Offerings functionality and analytics. We do not use persistent Cookies to track Users across different websites or for advertising/profile-building purposes beyond our Offerings. By using the Offerings, you consent to the use of Cookies and other tracking technologies as described in this Privacy Policy.

13. Do Not Track

Like most other companies, Hapvider is not currently configured to respond to browser “Do Not Track” signals because, at this time, no formal “Do Not Track” standard has been adopted.

14. Your Data Access Rights

You may have the right to exercise certain data protection rights regarding your Personal Data, and Hapvider will not discriminate against you for doing so. These rights generally include:

• Accessing, correcting, updating, or requesting deletion of your information.
• Objecting to or asking us to restrict the processing of your information.
• Requesting portability of your information, provided in a timely manner at no charge.
• Electing whether to receive marketing communications from us.
• Withdrawing your consent at any time for us to collect, process, store, or share your information (noting this does not affect prior lawful processing or other lawful bases).
• For California residents under CCPA/CPRA: Opting out of Personal Data sharing for analytics or marketing by emailing [email protected], though this may limit Service functionality.

We respond to properly submitted and verified requests within thirty (30) days. Contact [email protected] to exercise these rights.

15. Data Retention

Hapvider retains and uses your Personal Data in accordance with and as permitted by applicable law and regulations:

• We will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business.
• Call recordings, Voice AI interactions, and Chat AI transcripts are retained indefinitely by our third-party tracking provider or the Company for historical analytics and dispute resolution, unless terminated.
• Other data (e.g., account info, analytics) is kept as needed for active accounts, legal obligations (e.g., litigation holds), or business purposes, such as campaign optimization, even after deletion requests.
• If you decide not to receive promotional communications from Hapvider, your opt out will not apply to information provided by us as a result of a purchase or use of our Offerings, Offerings experience or other transactions.
• We may also continue to use some of your information for our legitimate business purposes and to improve our Offerings or to develop new ones.
• We will retain and use your information as required by applicable regulations and our records and information management practices, comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions, and for the detection and prevention of fraud.

16. Responses from Hapvider

We respond to all requests from individuals regarding the exercise of their data protection rights in accordance with applicable data protection laws. While your data protection rights may vary depending on your location, they generally include:

• Accessing, correcting, updating, or requesting deletion of your information.
• Objecting to or asking us to restrict the processing of your information.
• Requesting the portability of your information and providing the same in a timely manner and at no charge.
• Electing whether to receive marketing communications from us.
• Withdrawing your consent at any time for us to collect, process, store, or share your information (noting that such withdrawal will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect otherwise lawful processing or storage).

We will respond to properly submitted and verified requests for access, disclosure, deletion, correction, portability, or objection regarding your information, including Personal Data, within thirty (30) days.

17. Data Controller

Hapvider is considered to be a “controller” of your information under data privacy regulations. Other entities, such as a company with which you are affiliated, may also act as controllers of your information and you should contact them if you have any questions about how they use your information.

18. Analytics

We may use third-party service providers to monitor and analyze the use of our Services.
Google Analytics: A web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services and may be used to personalize ads within Google’s advertising network. For more information, visit Google Privacy Terms and review Google’s policy for safeguarding your data here.

The Company is authorized to aggregate your Personal Data from all system records available to us including but not limited through tools such as Housecall Pro, QuickBooks, and other APIs, and publicly available information. The Company will only access said tools with your prior written consent and at your direction.

19. Security of Your Information

We use reasonable physical, administrative, and technical measures to protect your Personal Data from unauthorized use or access. We transmit data using a secure socket layer (SSL) and encrypt all information that is stored in cookies. We use reasonable security measures and features in an effort to prevent unauthorized access to your information, including Personal Data, and seek out vendors who do the same. The safety and security of your Personal Data also depends on you. Where we have given you (or where you have chosen) a password for access to our Offerings, you are responsible for keeping this password confidential. You should not share your password with anyone. We urge you to be careful about giving out information in public areas, like message boards or social media.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee its security during transmission to us. Any transmission of your information to us is at your own risk. Hapvider is not responsible for circumvention of any privacy settings or security measures.

20. Contact Us

If you have any questions or concerns about this Privacy Policy, our privacy practices, or your choices regarding your Personal Data and information, please contact us at the following:

1. Email to [email protected] is the fastest and most-preferred way to reach us.
2. Via Direct Mail: 5830 E 2nd St #6100, Casper, WY 82609

If concerned about our compliance with data privacy laws, you may contact your state’s Attorney General’s Office.